Privacy Policy

1. Who We Are

Clinical Research Edge Ltd ("CR Edge", "we", "us", "our") is a UK-registered company providing career coaching, digital products, and career development resources for clinical research professionals. We are the data controller responsible for your personal data.

We are committed to protecting your privacy and handling your personal data transparently, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

When you submit a coaching application (via Typeform)

• Full name and email address
• Current job title and years of experience
• Career goals and target roles
• Any additional information you voluntarily provide

When you book a discovery call (via Calendly)

• Full name and email address
• Time zone and scheduling preferences
• Any notes you add when booking

When you become a coaching client

• Contact details including email and WhatsApp number
• Career history, CV, and professional background
• Session notes and coaching materials
• Payment information (processed securely by Stripe or Gumroad - we do not store card details)

When you visit our website

• Cookie data and basic analytics (browser type, pages visited, time on site)
• IP address (collected automatically by our hosting provider, Netlify)

3. How We Use Your Data

• To review your coaching application and determine programme suitability
• To schedule and deliver coaching sessions via Zoom
• To send you session materials, resources, and follow-up notes
• To process payments for coaching programmes and digital products
• To respond to enquiries sent to hello@craedge.com
• To improve our website and services using anonymised analytics data
• To comply with our legal obligations

4. Our Legal Basis for Processing

• Contract performance - to deliver coaching services you have paid for
• Legitimate interests - to respond to enquiries and improve our services
• Legal obligation - to maintain records required by law (e.g. financial records)
• Consent - where you have explicitly agreed to receive communications from us

5. Third Parties We Work With

We use the following GDPR-compliant third-party services to operate our business:

• Typeform - coaching application forms
• Calendly - discovery call booking
• Zoom - coaching session delivery
• Stripe / Gumroad - payment processing
• Netlify - website hosting
• WhatsApp (Meta) - between-session client communication

We do not share your personal data with any other third parties without your explicit consent, except where required by law.

6. How Long We Keep Your Data

• Coaching application data - 12 months from the date of application
• Client coaching records - 3 years from the end of the coaching relationship
• Financial records - 7 years as required by HMRC
• Website analytics - anonymised and retained for up to 24 months
• Email enquiries - 12 months from date of last correspondence

7. Your Rights Under UK GDPR

• Right of access - request a copy of the personal data we hold about you
• Right to rectification - ask us to correct inaccurate or incomplete data
• Right to erasure - ask us to delete your data in certain circumstances
• Right to restrict processing - ask us to limit how we use your data
• Right to data portability - request your data in a portable format
• Right to object - object to processing based on legitimate interests
• Right to withdraw consent - withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at hello@craedge.com. We will respond within 30 days.

8. Data Security

• Using encrypted, password-protected platforms for all client communications
• Limiting access to personal data to only those who need it to deliver your coaching
• Using only reputable, GDPR-compliant third-party services
• Regularly reviewing our data handling practices

9. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our site. You can manage your cookie preferences via the banner displayed on your first visit.

10. Children's Privacy

Our services are intended for professionals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected data from a minor, please contact us at hello@craedge.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated. Active clients will be notified of significant changes by email.

12. How to Complain

If you are unhappy with how we have handled your personal data, please contact us first at hello@craedge.com. You also have the right to lodge a complaint with the ICO:

13. Contact Us